NinjaTrader Troubleshooting

OneDrive Installation issues

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These instructions come from NT support desk. For questions, please contact support@NinjaTrader.com

Within your log and trace files, we see that your Documents folder is located on OneDrive. To resolve this issue, please move your Documents folder to your local hard drive on your PC using the following instructions:

Completely close NinjaTrader
Hover your mouse over the OneDrive icon (the cloud) in the App Tray
Right click and select Settings
Locate the 'Backup' tab
Under the 'Documents' Folder, select 'Stop backup'

After stopping the backup, you will need to copy the NinjaTrader 8 folder from the original OneDrive Documents location onto the local PC.

Go to your Documents folder
Locate the 'Where are my files' icon
Right click and select 'Open in new window'
Locate the NinjaTrader 8 folder from within the OneDrive location
Copy and paste the entire NinjaTrader 8 folder into the documents folder on your local hard drive

It is best to have one window open with the OneDrive documents location and one window open with the local PC documents location to achieve this.

Once you have moved all of the NinjaTrader 8 files over, you will need to do a 'soft reinstall of NinjaTrader Desktop.

In the search field on your Windows taskbar, type Control Panel and select this app
Select Programs > Programs and Features
Locate NinjaTrader in the list, right click, and select uninstall

Once these steps are completed, download and install NinjaTrader Desktop by logging in to your user dashboard with the following link:

https://account.ninjatrader.com

After you log in, please click the Download button in the bottom left corner and click the Download button on the Desktop Application Download page.

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Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or life style. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.

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